MADHelp & FAQ
For drivers & fleets
Selecting a quote places a hold on your card. You are charged only when you confirm the job is complete, or if you do not respond within the auto-confirm window.
No. Any extra work needs your explicit approval in the app before it is added.
Open a dispute from the job screen with photos. Funds stay held until Madaar reviews the case.
No. Madaar is a marketplace platform. Independent providers are responsible for their licenses, insurance and workmanship.
Cancelling is free until the provider is on the way. After dispatch a cancellation fee may apply, shown before you confirm.
For providers
Complete your business profile, services, coverage area and required documents, accept the Provider Agreement and submit. Our team reviews submissions within one business day.
Certified providers uploaded qualification evidence (e.g. ASE) that Madaar verified. The badge only appears after approval.
After the customer confirms completion (or the auto-confirm window passes) your payout — job total minus the 10% platform commission and processing fees — is sent to your connected bank account.
Only through an Additional Work request. The customer must approve it before any extra amount is added.